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Return Policy

RETURNS & REFUND POLICY

  • You'll receive a Store Credit Voucher equivalent to the purchase value of the item by email.
  • Once you've made your return to us, you can expect a Store Credit Voucher within 7 working days from the date we receive your return parcel.
  • Store Credit Voucher is a standalone voucher and cannot be combined with other promotions. It is also non-transferrable.
  • Store Credit Voucher applied to your XOXO MONSTERS account is valid for 1 year and it can be used in your next purchase with us.

 

Can I return my order?

  • We accept returns that reach us within 14 days from the date of receiving the parcel with a valid Returns Form.
  • Please make sure all items are unworn, unwashed, unaltered and still have their tags intact!
  • XOXO MONSTERS reserves the final right to accept or reject a return item. Sales and promotional items bought using Discount codes are not eligible for any form of exchange, return or refund.
  • Delivery fees, if any, won't be refunded.

 

How do I return my order?

  1. Drop us a message here, we will send you a Returns Form.
  2. Fill up our Returns Form and pack it with your item(s) together in a parcel.
  3. Mail the abovementioned to us within 14 days from the date of receiving.
  4. Kindly mail your return parcel to our office: Unit No. 02-07, Sunway Citrine Hub, Sunway Iskandar, Persiaran Medini 3, Bandar Medini Iskandar, 79250 Iskandar Puteri, Johor, Malaysia.
  5. You will receive a Store Credit Voucher within 7 working days from the date we receive your return parcel.
  6. You may use your Store Credit Voucher and offset your next purchase at www.xoxomonsters.com, regardless of sale or regular priced items.

 

What happens if I’ve returned an order that is not eligible for returns?

  • We'll drop you an email once we have processed your parcel and will have to return your order back to you. Redelivery fees may be incurred under such circumstances.
  • If you are unsure of an item's eligibility to be returned, you may drop us a message here by providing the Order Number to us.

 

Can I exchange instead of receiving a Store Credit Voucher?

  • Unfortunately we don’t offer an exchange facility.
  • Simply return your item(s) by following these easy steps on “How do I return my order?” section and reorder for a placement by using Store Credit Voucher.
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